For damaged products, incomplete orders or despatched orders that don’t arrive within the expected time period please get in contact with us here and we can discuss what the next best steps are to get things resolved quickly for you.

We’re not a high street type online retailer – so no next day delivery here I’m afraid. We specialise in customised and personalised team wear. This all takes a little longer to cook. We need to ensure you’re happy with your order and personalisation so you get the kit you’ll love. This process can take up to three weeks to arrive with you, from the point that your kit proofs are approved.

All of our deliveries are are sent using the Royal Mail Tracked 48 service which normally takes around 2-3 days to arrive after we’ve dispatched it.

We have a flat rate delivery charge of £2.95 for all deliveries regardless of whether you order 1 or 100 items.

You get free delivery on all orders over £99.

If you’re not satisfied with any of your purchases for whatever reason you can return the items for a full refund.

Unless faulty, we are unable to exchange or refund any personalised items.

All items needs to be returned in their original condition, with original packaging and tags intact, along with accompanying delivery note of the original order. Unless the items is faulty, this should be done within 28 days of receiving your order.

Please clearly write on the original delivery note the reason for returning the goods.

This does not affect your statutory rights.

We do not offer a free returns service. We strongly advise that you use a recorded or tracked method of return delivery. We cannot be responsible for items lost or delayed in transit on their way back to us.

Please return all items to the following address:

99kits.
38 Rose Lane, Norwich
NR1 1PN

Once we receive your returned items we will send you an email to confirm their safe receipt.