If your order hasn’t been dispatched yet, we may be able to change stuff like delivery address details, remove/replace items from your order or cancel it completely. Contact us as soon as you can and we’ll quickly figure out how best we can help you out.

If your order has already been despatched, then you can return the item(s) for a refund/exchange. See our returns section for details on how to do this.

For damaged products, incomplete orders or despatched orders that don’t arrive within the expected time period please get in contact with us here at the Contact Us page and we can discuss what the next best steps are to get things resolved quickly for you.

We’re not a high street type online retailer – so no next day delivery here I’m afraid. We specialise in customised and personalised team wear.

We offer around 30,000 variations of items, so we hold limited stock. It’s most likely that we will place your order directly with the factory. The factories can take up to 20 days to ship items, particularly at the moment when they’re facing huge demand, coupled with supply chain issues. Once we receive your order we will send you an order update with an estimated delivery date of your specific items.

Smaller packages are sent by standard first or second class Royal Mail – so there is no tracking offered for these. Larger deliveries are sent using DPD Local couriers – you will be sent a tracking ID for for these.

We have a flat rate delivery charge of £4.00 for all deliveries regardless of whether you order 1 or 100 items.

You can collect free of charge from our Norwich address. Select this option when you place your order online. We’ll contact you when your order is ready for collection, and just come down and say hello anytime within our regular opening hours.

If you want to exchange one or more of your purchases for a different item, size or colour, or for whatever reason, it’s simplest to return the items for a refund and purchase the new items from the website.

Unless faulty, we are unable to exchange or refund any personalised items.

All items needs to be returned in their original condition, with original packaging and tags intact, along with accompanying delivery note of the original order. Unless the items is faulty, this should be done within 28 days of receiving your order.

Please clearly write on the original delivery note the reason for returning the goods.

This does not affect your statutory rights.

If you’re not satisfied with any of your purchases for whatever reason you can return the items for a full refund.

Unless faulty, we are unable to exchange or refund any personalised items.

All items needs to be returned in their original condition, with original packaging and tags intact, along with accompanying delivery note of the original order. Unless the items is faulty, this should be done within 28 days of receiving your order.

Please clearly write on the original delivery note the reason for returning the goods.

This does not affect your statutory rights.

We’ll process your refund as quickly as possible. It can take up to 7 days from us receiving your returned item/s to you receiving your refund.

We’ll refund to the original debit, credit or charge card used to purchase the original order. If you paid using PayPal we’ll refund your PayPal account.

We do not offer a free returns service. We strongly advise that you use a recorded or tracked method of return delivery. We cannot be responsible for items lost or delayed in transit on their way back to us.

Please return all items to the following address:

99kits.com
Unit 1
Reeves Corner
Norwich
NR13 5BY

Once we receive your returned items we will send you an email to confirm their safe receipt.

In the unlikely event that you have a faulty item, please get in contact with us here at the Contact Us page and we can discuss what the next best steps are to get things resolved for you quickly.

Where items are faulty we’ll refund the standard delivery charge.